About Shipping

We not only pay attention to the quality of our products, but also pay great attention to the customer's order delivery time, we will provide our customer with private, fast and guaranteed delivery.

We support free shipping for the order over $59+, grab you order here.

Provide customers with better delivery service as far as possible, we provide optional shipping methods and price.

Standard Shipping: $7.99

*Estimated Standard shipping time by region

Shipping to the US、CA、AU takes 7-14 working days (Excluding remote areas)
Shipping to rest of the world 10-20 working days

Fast Shipping: $12.99

*Estimated fast shipping time by region

Shipping to the US、CA、AU takes 5-7 working days (Excluding remote areas)
Shipping to rest of the world 7-14 working days

*Orders with any shipping method need 1-3 working days to process before shipment.
*Notice: For remote area the shipping time could be 2-3 more days or more.

if your order out of delivery times, please contact us (service@rosetoyofficial.store) and we will solve the problem at the first time!

Lost Packages

Rose Toy Official Store is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered. A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss. If you have any issues receiving packages at your location, you should request a signature required service at checkout.

If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself.  Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left.  If security is an issue, please request the signature required service or provide a secure location for delivery.

To file a claim with the shipping company use these instructions:

USPS: https://www.usps.com/help/missing-mail.htm.

About Return

Under legal conditions, we are customer-centric and attach great importance to customer satisfaction and recognition.

We hope you can have a pleasant shopping experience on our rose toy official store. If you have any demand for return, below is all the information you’ll need to know. We'll always be here for you!

If you changed your mind about your purchase, it might be returned unopened and unused within 90 days of product reception. 

Refunds will be processed after we receives and inspects the returned items. Once your refund has been issued, you will receive a confirmation email.

More detail pls refer to our refund policy.

Any question, pls free to contact us service@rosetoyofficial.store.

1. Is the shipping secret?

Sure, the package will be unknown.

2. I have successfully purchased a product, but I want to add another product, what should I do？

Normal, we will ship according to the order. You can place an order again, and we will ship separately or jointly according to your order.

2. I successfully purchased the product, but I want to refund, what should I do？

Pls kindly check our Refund Policy.

3. I haven't received the goods for a long time.

Generally, we need 1-3 working days processing your order and ship out the goods, and usually expect to reach you in 5-20 days. 

More detail, pls refer to shipping & return.

4. Where is my order.

Pls refer to our order tracking.

5. Does the store have coupons?

Pls refer to our coupons.

4. Will I Be Charged With Customs And Taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

5. Is there a warranty.

Absolutely, we provide customers with guaranteed products, all of our rose toy products support one year warranty and lifelong maintenance.

6. More information about our Rose Toys, you can find on our Rose toys tips and select your rose toy.