FAQ

1. Is the shipping secret?

Sure, the package will be unknown.

2. I have successfully purchased a product, but I want to add another product, what should I do？

Normal, we will ship according to the order. You can place an order again, and we will ship separately or jointly according to your order.

2. I successfully purchased the product, but I want to refund, what should I do？

Pls kindly check our Refund Policy.

3. I haven't received the goods for a long time.

Generally, we need 1-3 working days processing your order and ship out the goods, and usually expect to reach you in 5-20 days. 

More detail, pls refer to shipping & return.

4. Where is my order.

Pls refer to our order tracking.

5. Does the store have coupons?

Pls refer to our coupons.

4. Will I Be Charged With Customs And Taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

5. Is there a warranty.

Absolutely, we provide customers with guaranteed products, all of our rose toy products support one year warranty and lifelong maintenance.

6. More information about our Rose Toys, you can find on our Rose toys tips and select your rose toy.